Company: Trek Bicycle Corp
Location: Santa Clarita
Posted on: June 10, 2021
A bit about us
Trek is an awesome place to work, with amazing benefits for all
employees. We build only products we love, provide incredible
hospitality to our customers, and change the world by getting more
people on bikes. When you're on our team, you're taken care of,
encouraged to learn and grow, and given lots of opportunities to do
so. Give us your best, and we'll give it right back. Sound pretty
sweet? Then come join us!
What you'll do
As Service Manager, you'll be the operations lead for your
store's Service Center-and you'll be the one who's ultimately
accountable for all decisions relating to workflow, staffing of
mechanics, and KPIs to ensure every customer has the best
You'll be the primary service advisor at the shop, integrating
the sales and service experience, while holding your team
accountable for delivering Trek's signature hospitality. That means
you'll need to be a great communicator and leader who knows how to
get the best out of your colleagues.
You'll train your team, engage with customers to recommend the
right service at the right time, manage and control service costs,
keep service orders organized, ensure a clean and efficient
department and take an active lead in ensuring the right bikes are
built and delivered to the sales floor and your customers.
Excellent communication skills are a must, as you will manage all
communication from the Service Department to customers and write
more than 50% of the work orders for the shop.
This role is right for someone with high energy and a constant
learning engine who can see the forest and the trees. You'll be
challenged to develop your employees, find efficiencies by
reviewing service reports, and anticipate your shop's needs so both
the service and sales teams are set up for success.
What you'll bring to the team
- A positive, pitch-right-in attitude and motivation to help
every customer find what they need
- Fantastic hospitality-a warm, approachable manner, great
listening skills, and a drive to help in any way you can-even on
the toughest, busiest days
- Great leadership skills and the ability to motivate and develop
- Ability to plan effectively and stay a step ahead of your
- 3+ years of bicycle service center experience
- A commitment to delivering the best possible experience for
- An active learning engine and willingness to attend Trek
Service classes in Waterloo, WI
- Proactive approach to staying up to date on industry changes
Keywords: Trek Bicycle Corp, Santa Clarita , Service Manager, Other , Santa Clarita, California
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