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Service Porter

Company: Lithia Motors
Location: Santa Clarita
Posted on: June 6, 2021

Job Description:


L0368 Keyes Lexus of Valencia

Lexus of Valencia

The Service Porter is responsible for assisting the Service Staff to ensure our customers receive excellent service. This individual takes care of vehicles in the Service department when the vehicle is not actively being worked on by technicians.

The Service Porter works under the direct supervision of the Service Manager.

Position Overview

Area of Responsibility

  • Greet and welcome service customers in a genuinely friendly and courteous manner. Assist all customers promptly and professionally.
  • Install disposable seat covers, steering wheel cover, and floor mats in vehicles arriving for service.
  • Identify the service advisor with whom the customer has an appointment and notify that advisor.
  • Drive vehicles from the service lane to their proper places in the service parking lot.
  • Retrieve customer vehicles from the parking lot when their bill is paid or as directed by the advisor.
  • Maintain the parking lot in a neat and organized manner. Maintain a clean and organized work area.
  • Assist the Service Receptionist with incoming telephone calls when necessary, answering in a professional and prompt manner.
  • Assist Shuttle driver when needed.
  • Perform various clerical tasks as assigned by service management.
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
  • Maintain a valid local area driver's license and immediately inform management of any changes in its status.
  • Other duties as assigned

Additional Qualifications

The following knowledge, skills and abilities are needed to be successful in this position:

  • Strong attention to detail and sense of urgency.
  • Excellent communication skills both written and oral
  • Active Listening - give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
  • Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Time Management - ability to prioritize workload and manage one's own time
  • Basic computer skills
  • Attention to detail

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Keywords: Lithia Motors, Santa Clarita , Service Porter, Other , Santa Clarita, California

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