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CUSTOMER CARE SPECIALIST (CANYON COUNTRY)

Company: GHP Management
Location: Santa Clarita
Posted on: May 3, 2021

Job Description:

As theCustomer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience.You will serve as the first point of contact for all resident interactions onsite. As a successful Customer Care Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional resident experience.REPORTS TO:Community ManagerHOW YOU WILL CONTRIBUTE:Customer Service:Acts as first level of contact for all resident inquiries, service requests and concernsCreates a sense of community and an outstanding living experience for residentsResolution driven and promotes positive, proactive resident relationsMediate residents' conflicts and provide recommended alternative solutions to management for considerationEfficiently handle resident requests and complaintsContributes to resident retention efforts through service delivery and participation in resident events and resident outreachAssists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out processDemonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.Sales and Marketing:Plan and host community eventsUtilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residentsOperations:Contributes to the cleanliness and curb appeal maintenance of the property by inspecting the property common area and resident amenities daily and reporting to the Service Team any areas that need to be cleaned.Conducts patio and balcony compliance inspections to ensure these meet the GHP exterior standards.Prepares notices for residents in accordance to lease and Fair Housing requirements as instructed by the Community ManagerGenerates maintenance work orders and follow ups with the Service Team for status and completionEffectively communicates with residents on the status of maintenance work orders placedLogs all resident activityMaintain thorough knowledge of specifications and community policiesAs needed participates in rent delinquency prevention efforts by reaching out to late residents and ensuring these post payment to their account as soon as possible.YOU HAVE:Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environmentPersonable, positive, team-oriented mindsetAbility to multitask, work independently, manage competing requests and prioritiesHigh school diploma or equivalent experience6 months- 12 months practical experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management preferred.Knowledge of Fair Housing preferredGeneral computer skills requiredMust pass background and drug test screeningPhysical Requirements:Frequently move/traverse, ascend/descend stairs in/around apartment homes and communityConstantly positions self to bend, stoop, reach, liftOccasionally lift/move/carry up to 25lbs with/without assistanceFrequently lift/move/carry 5lbsConstantly communicate, converse and exchange information with coworkers, vendors, residents and visitorsAbility to remain in a stationary position for extended periods of timeAbility to observe details at close range (within a few feet of the observer).Constantly operates computer, 10-key and other office productivity machinery.Constantly works in low to moderate noise levelsConstantly works in outdoor weather conditions

Keywords: GHP Management, Santa Clarita , CUSTOMER CARE SPECIALIST (CANYON COUNTRY), Other , Santa Clarita, California

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