Paratransit Operations Manager
Company: MV Transportation
Location: Santa Clarita
Posted on: May 3, 2021
MV Transportation is seeking a Paratransit Operations Manager
will provide support, leadership and direction to assigned
operating location to ensure delivery of annual business plans.
He/she will control the daily operation of our transportation
contract, in compliance with the policies of the contracting agency
and in conformance with company procedures. The Operations Manager
is primarily responsible for but not limited to:
Effectively manage on-time performance and driver availability.
Effectively manage all call center functions. Effectively manage
customer relations through both direct contact and outreach
programs. Identify, select, train and mentor location staff.
Effectively and frequently communicate with location staff and
support team members. Assist in overseeing safety and training
programs, plans and processes to ensure compliance with company,
contract and regulatory requirements. Contributes to maintain the
safety culture of the division. Maintain client contact routinely
to meet or exceed expectations. Assist with conducting periodic
departmental audits. Daily, weekly and monthly review of key
operational metrics. Implement, promote and adhere to company
policies and procedures. Participates in location labor and
employee relations activities.
Must have one (1) to three (3) years of management experience in
a similar sized paratransit environment. The ideal candidate would
have experience in scheduling and personnel management and
training. Must be able to work independently and have strong
written and verbal skills. Knowledge of the contractual obligations
is a must to perform this job correctly. Knowledge of company
policy assures that the field operator is using consistent measures
to assess a drivers' activity. Trapeze experience preferred.
Experience managing fast paced environment. Commercial Drivers
MV Transportation is committed to as policy of Equal Employment
Opportunity and will not discriminate against an applicant or
employee on the basis of race, color, religion, creed, national
origin or ancestry, sex, physical or mental disability, veteran or
military status, genetic information or any other legally
recognized protected basis under federal, state or local laws,
regulations or ordinances. The information collected by this
application is solely to determine suitability for employment,
verify identity and maintain employment statistics on
Where permissible under applicable state and local law,
applicants may be subject to a pre-employment drug test and
background check after receiving a conditional offer of
Keywords: MV Transportation, Santa Clarita , Paratransit Operations Manager, Other , Santa Clarita, California
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