California Institute of the Arts is seeking candidates for an
experienced, dynamic, and forward thinking Director of Financial
Aid. Reporting to the Assistant Vice President of
Enrollment/Associate Provost of Student Success, the Director
oversees the administration of all student financial aid, including
over $22 million of institutional scholarship funding. The Director
provides training and leadership to the financial aid staff, and
works collaboratively within the Student Success and Enrollment
teams and across campus to support the successful recruitment and
retention of undergraduate and graduate students.
The Director is responsible for the planning and implementation
of communication strategies to improve student understanding of
financial aid and the overall cost of attending CalArts, and is
also responsible for ensuring the staff of the financial aid office
provide reliable, detailed, high touch customer service to
students, prospective students, and their families. To this end,
the Director is also responsible for the development of streamlined
internal processes to maximize the amount of staff time dedicated
to counseling students and their families.
In addition to their work with the administrative offices within
the Enrollment unit, the Director works closely with the Deans,
Program Directors, and Faculty Enrollment Liaisons within each
school to facilitate the deliberate and timely distribution of
school-based scholarship funds, and to ensure institutional
scholarship resources are allocated consistently and strategically
in support of a diverse and talented student body.
The Director acts as the primary campus resource regarding best
practices in needs analysis, strategic utilization of financial aid
for enrollment and retention, and compliance with all federal and
state regulations related to student financial aid. This includes
developing and maintaining institutional policies and procedures,
and providing education to the CalArts community about these
The ideal candidate will be detail oriented, well versed in the
thoughtful application of technology, and a highly effective
communicator with a primary focus on customer service and the
ESSENTIAL JOB FUNCTIONS (including but not limited to)
Administration of Aid Programs
• Manage the financial aid review and awarding process for new
and continuing students, including administration of institutional,
state, and federal aid programs.
• Develop and administer departmental processes to ensure
compliance in all aspects of federal and state awarding, including
Title IV aid, state grants, federal work study; ensure that all
state funds are properly allocated, disbursed and reconciled in
adherence to federal and state regulatory requirements. • Manage
annual setup of Colleague financial aid module; monitor performance
of Colleague throughout the year and collaborate with IT as needed
to ensure all updates are tested and installed in a timely
• Maintain comprehensive and current understanding of federal
and institutional needs analysis and packaging best practices, and
provide training to staff in review of student aid eligibility and
packaging of aid funds.
• Serve as the compliance officer for the financial aid office,
including managing audits, researching compliance-related
questions, and ensuring adherence with federal and state financial
aid compliance requirements. Ensure timely submission of annual
FISAP and all other federal and state reporting, and supervise SAP
review and processing.
• As needed, act as a backup for other financial aid staff in
verification, needs analysis, awards packaging, and student
• Manage the financial aid appeals process for new and
Leadership and Collaboration
• Provide day to day oversight of the Office of Financial Aid,
including management of the office’s operational budget, and the
hiring and direct supervision of all office staff.
• Encourage teamwork and promote continuous professional
development in financial aid staff.
• Develop and maintain written departmental processes and
procedures, including strategies for maintaining high quality
service during high work volume periods and written procedures for
use of Colleague.
• Serve in a leadership capacity within the Enrollment unit by
providing insight and ideas regarding the implementation and
improvement of efficient and high quality student service.
• Promote effective and collegial collaboration within the
Enrollment unit, and with other campus partners including
Accounting, Information Technology, and Advancement, as well as
with partners across the six schools.
• Collaborate with the Accounting, Payroll, and Registrar’s
Office to develop institutional processes to ensure compliance in
cross-functional tasks, including VA benefits, timely NSLDS
reporting, processing and disbursement of outside scholarships, and
federal work study.
• Collaborate with the Accounting and Advancement Office to
develop clear and consistent procedures relating to named
• Collaborate with Institutional Research, Enrollment
Management, and IT to develop and maintain accurate reports for use
within the department and across the institute.
• Under the guidance of the Vice President of Enrollment and the
Assistant Vice President of Enrollment & Associate Provost for
Student Success, and in collaboration with faculty enrollment
liaisons, establish and implement holistic institutional awarding
philosophies to support enrollment goals and student success.
• Serve on the Student Success Committee, the Enrollment
Management Committee, and other administrative committees as
needed; chair the Financial Aid Appeals Committee.
• Maintain professional visibility through active participation
in professional organizations and financial aid presentations at
on- and off-campus events.
Financial Literacy and Student Success
• Develop and implement strategies to educate students on the
cost of their education.
• Develop and implement comprehensive financial literacy program
for incoming students to support responsible financial planning and
• Analyze institutional data within the context of broader
trends in higher education to identify predictors of student
attrition as it relates to financial factors, and propose policies
or services to mitigate these factors.
• Develop strategies to promote scholarship opportunities for
current and prospective students.
• Develop and oversee student-oriented financial aid counseling
services, including meeting with students and their families;
provide appropriate training and resources for staff within the
department and across campus to ensure consistent messaging and
• Develop and maintain online resources for students and their
families, and annual direct communication campaigns.
Requirements • Demonstrated ability to create and maintain a
respectful, positive work environment
• Excellent interpersonal, written, and oral communication
skills, including the ability to communicate complex information to
a variety of constituencies
• Ability to interact effectively with varied internal and
external constituencies demonstrating tact, diplomacy, discretion
and good judgment
• Comfort acting as a change agent and leading teams through
periods of transition
• Proven ability to motivate staff, achieve goals, and sustain a
commitment to developing, enhancing, and maintaining a
student-oriented culture of service
• Ability to contribute to the overall success of the
organization as a member of a team within a collaborative
• Excellent organizational and time management skills with the
ability to meet deadlines and manage multiple projects; keen and
consistent attention to detail
• Current expertise in all applicable federal, state and
institutional regulations, policies, and guidelines
• Knowledge of current best practices and trends in financial
aid awarding practices and philosophies
• Demonstrated commitment to diversity, equity, and
Qualifications • Bachelor’s degree required (master’s degree
• 5-7 years progressively responsible experience in a college
financial aid office, including experience managing direct reports
within the office
• Technical fluency with common office and financial aid
software systems, including MS Office and the Google suite, and
student databases (Ellucian Colleague experience preferred)
• Experience with data analysis, and the ability synthesize and
communicate complex data in order to inform institutional
• Experience with institutional methodology and complex
institutional financial aid modeling (preferred)
California Institute of the Arts (CalArts) seeks to employ
faculty who can engage our diverse communities of learners at the
highest levels of artistic endeavor and critical thinking. Across
the range of practitioners from artists to scholars and librarians,
we welcome candidates who possess a demonstrated worldview and
cultural competency to support teaching and mentoring undergraduate
and graduate students of varied backgrounds, capabilities,
perspectives, social identities and gender
expressions. CalArts is an equal opportunity employer.
Further Information CalArts has a multidisciplinary approach to
its studies of the arts through six schools: Art, Critical Studies,
Dance, Film/Video, Music and Theater. CalArts encourages students
to explore and recognize the complexity of the many aspects of the
arts. It is supported by a distinguished faculty of practicing
artists and provides its Bachelor and Master of Fine Arts students
with the hands-on training and exposure necessary for an artist's
growth. CalArts was founded in 1961 and opened in 1969 as the first
institution of higher learning in the United States specifically
for students interested in the pursuit of degrees in all areas of
visual and performing arts.
Job ID: 54241840
Position Title: Director of Financial Aid
Company Name: California Institute of the Arts
1801 Pennsylvania Avenue, NW, Suite 850, Washington, DC
20006-3606 T: (202) 785-0453(877) 807-6005 F: (202) 785-1487 E: