Program Manager
Company: The GEO Group
Location: Long Beach
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Overview Since inception in
2004, BI Incorporated has operated ISAP for the Department of
Homeland Security (DHS) and U.S. Immigration and Customs
Enforcement (ICE) and Enforcement and Removal Operations (ERO).
ISAP is an essential part of ERO, providing intensive supervision
of individuals in immigration proceedings. The program achieves
positive results by combining comprehensive case management with
proven supervision technology. In addition, BI maintains an
extensive list of community-based partners to provide critical
assistance for participants' basic life needs. With consistent
positive outcomes, ISAP continues to grow and evolve, serving an
ever-increasing number of participants. Responsibilities Summary:
Responsible for operational and financial oversight of an Intensive
Supervision Appearance Program (ISAP) office in compliance with
contractual obligations. Maintains frequent and timely
communication with Department of Homeland Security (DHS)/US
Immigration and Customs Enforcement (ICE) representatives and with
community-based organizations. Primary Duties and Responsibilities:
Manages and directs all activity in the planning, development,
implementation, monitoring, and supervision of ISAP programs,
services and employees. Manages all employees assigned to an ISAP
office. Management responsibilities include interviewing, hiring
and training employees; planning, assigning and directing work;
appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems. Ensures that programs
function in a manner that satisfies contractual obligations.
Develops timely and accurate reports on the status of program
operations. Develops and implements strategies and action plans
that will enable the office to achieve its operational and
financial objectives. Serves as the local point of contact with the
DHS/ICE. Maintains frequent and productive liaison with the
DHS/ICE, including accurate and timely monthly reports, annual
reports and verbal and written notification of emergencies,
contingencies or unusual occurrences. Meets with DHS/ICE on a
regular basis to provide a management level review, assess program
performance and discuss and resolve problems. Maintains and
documents routine communications with staff, such as staff
meetings, to address program participants’ service plans and
progress, and case specialists’ daily schedules. Establishes and
maintains frequent and productive communication with key contacts
in community-based organizations to assure and maintain community
receptivity and support for ISAP. Evaluates, identifies and
describes contingencies for reducing potential community issues
focused on the program, facility locations, general public
opposition, or other issues that could mitigate the success of the
ISAP. Administers Security Plan for a specific office, including
daily operations, security contingencies, emergencies and
mitigation plans, security of Company and DHS/ICE employees,
Participants and the general public. Performs daily security check
of the office area. Ensures that all participant records are kept
in locked files to maintain confidentiality. Implements systems to
physically track and supervise all program participants.
Administers the Quality Control Plan, including performance of
monthly audits to evaluate program operations for compliance with
the Quality Control Plan and contract requirements. Ensures that
corrective action plans are implemented in a timely manner when
necessary. Manages program participant violations in conjunction
with Intensive Supervision Case Specialist. Oversees preparation of
documentation to acquire DHS/ICE direction and action if
disciplinary measures are necessary. Reviews and approves program
participants’ service plans to ensure compliance with state
requirements and contractual obligations. Performs other duties as
assigned. Qualifications Minimum Requirements: Bachelor’s Degree in
Sociology, Psychology, Social Work, Criminal Justice or related
field required. Master’s Degree preferred. At least two (2) years
of case management experience in an Alternatives to Detention
immigration program is required. Two (2) years supervisory
experience in a similar position is preferred. At least two (2)
years of experience working with multi-cultural clients. Bilingual
English/Spanish preferred. United States citizenship required. Must
live in U.S. 3 of the last 5 years (military and study abroad
included). Ability to pass a federal background check and obtain a
suitability determination. Valid state driver’s license and the
ability to safely operate a motor vehicle. Effective verbal and
written communication skills with employees, community contacts,
government officials and clients. Ability to interpret and
articulate rules, orders, instructions and materials. Ability to
compose reports. Demonstrated sound judgment and even temperament.
Ability to maintain self-control in stressful situations, such as
interpersonal confrontations or emergencies. Ability to defuse
hostile or unstable situations. Ability to deal tactfully with the
public. Attention to detail. Problem solving ability. Ability to
plan, organize and direct the work of others. Ability to deal with
multicultural contacts with sensitivity. Basic knowledge of
immigration laws, regulations and procedures. Basic computer
skills. Ability to interpret electronic monitoring messages and
daily summary reports. Ability to work with computers and the
necessary software typically used by the department. Working
Conditions: Encountered on a regular basis as part of the work this
job performs. Typical office environment. Some travel is required.
Must be available to DHS by a cellular telephone number 24 X 7.
Keywords: The GEO Group, Santa Clarita , Program Manager, Legal , Long Beach, California
