Field Service Technician
Company: Disability Solutions
Location: Mojave
Posted on: May 3, 2024
Job Description:
Job Description
- Responsible for managing the delivery of on-site & remote IT
services for internal customer accounts spanning multiple
locations, focused on a specific sector
- Improve alignment with, and support for, business
objectives
- Reduce costs or improve business profits
- Provide accurate forecasts and projections as inputs to the
corporate budgeting process
- Increase quality awareness amongst staff
- Achieve efficiencies and cost savings by leveraging centralized
shared services and automation
- Help build a business model that enables regional support
across organizational boundaries
- Ensure compliance with corporate directives and standards
- Provide visionary leadership to a large, widely dispersed
workforce in a rapidly evolving operating environment
- Manage delivery of on-site & remote IT services for internal
customers spanning multiple locations (includes reviewing daily
backlog, changes and problems)
- Assist the Service Delivery Executive with managing service
delivery issues, resource management, cost estimates and provide
technical direction
- Build strong business partner relationship with customers
Installs, operates, maintains, repairs and modifies equipment.
- Performs a variety of maintenance and technical support on
products such as equipment, integrated systems and subsystems, and
software at customer and/or field locations.
- Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problem in
minimum time.
- Installs, upgrades and removes products ensuring coordinative
engineering field change. Maintains effective customer
communications and relations.
- May provide onsite training of customer support personnel.
Customer interaction will include face to face and over the
phone.
- Manage performance of projects
- Identify & manage continuous improvement opportunitiesRequired
Education, Experience, & Skills Associate degree in computer
science or IT Management with at least 4+ years' experience;
bachelor's degree in computer science or IT Management with at
least 2+ years' experience. Security+ certification Excellent
communication skills (oral and written)Excellent organization
skillsExcellent customer relations/customer serviceProven
management and leadership skillsAbility to set priorities,
motivate, negotiate, manage performance, collaborate,
coach/mentorProblem solving/analyticsBasic project
managementCapable of understanding risk managementWork
independently and as part of team Customer Service
ExperienceWorking experience with MS Win10 & Win 11M365 Office
applicationsMS TeamsWorking knowledge of Cisco VoIP phones.
Preferred Education, Experience, & Skills Bachelor's degree in
computer science, Information SystemsUnderstanding of Windows
operating systemsUnderstanding of ServiceNow IT management/request
and ticketing systemAdvance Troubleshooting skillsSecret Clearance
Level - Must be able to obtain. Security+ certificationPay
InformationFull-Time Salary Range: $62810 - $100540Please note:
This range is based on our market pay structures. However,
individual salaries are determined by a variety of factors
including, but not limited to: business considerations, local
market conditions, and internal equity, as well as candidate
qualifications, such as skills, education, and experience. Employee
Benefits: At BAE Systems, we support our employees in all aspects
of their life, including their health and financial well-being.
Regular employees scheduled to work 20+ hours per week are offered:
health, dental, and vision insurance; health savings accounts; a
401(k) savings plan; disability coverage; and life and accident
insurance. We also have an employee assistance program, a legal
plan, and other perks including discounts on things like home,
auto, and pet insurance. Our leave programs include paid time off,
paid holidays, as well as other types of leave, including paid
parental, military, bereavement, and any applicable federal and
state sick leave. Employees may participate in the company
recognition program to receive monetary or non-monetary recognition
awards. Other incentives may be available based on position level
and/or job specifics.About BAE Systems, Inc.BAE Systems, Inc. is
the U.S. subsidiary of BAE Systems plc, an international defense,
aerospace and security company which delivers a full range of
products and services for air, land and naval forces, as well as
advanced electronics, security, information technology solutions
and customer support services. Improving the future and protecting
lives is an ambitious mission, but it's what we do at BAE Systems.
Working here means using your passion and ingenuity where it counts
- defending national security with breakthrough technology,
superior products, and intelligence solutions. As you develop the
latest technology and defend national security, you will
continually hone your skills on a team-making a big impact on a
global scale. At BAE Systems, you'll find a rewarding career that
truly makes a difference.Our Commitment to Diversity, Equity, and
Inclusion:At BAE Systems, we work hard every day to nurture an
inclusive culture where employees are valued and feel like they
belong. We are conscious of the need for all employees to see
themselves reflected at every level of the company and know that in
order to unlock the full potential of our workforce, everyone must
feel confident being their best, most sincere self and be equipped
to thrive. We provide impactful professional development
experiences to our employees and invest in social impact
partnerships to uplift communities and drive purposeful change.
Here you will find significant opportunities to do meaningful work
in an environment intentionally designed to be one where you will
learn, grow and belong.BAE Systems is committed to hiring and
retaining a diverse workforce. We are proud to be an Equal
Opportunity Employer, making decisions without regard to race,
color, religion, sex, sexual orientation, gender identity, gender
expression, marital status, national origin, age, veteran status,
disability, or any other protected class.
Keywords: Disability Solutions, Santa Clarita , Field Service Technician, Professions , Mojave, California
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